QuickBooks Point of Sale 2016 support number

We have POS 2016 and purchased the Honeywell scanner from Intuit so we can process sales using barcodes.
We tested the barcode scanner with a commercial UPC (from a calendar) and it works with POS, putting the code into the UPC field.

We created a barcode, in Excel using a barcode font, and attempted to scan it into one of our items. It wouldn't work.

I realize that UPC require numeric only, but our codes have to be alpha numeric. So we scanned it into the alternate lookup field and that doesn't work either.

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