During your shift you will process both cash payments and non cash payments (for example, credit cards or debit cards). During your shift, if tipping is customary for your service, you will also accrue tips, both cash tips and tips left on credit cards.

Chapter 1. What does TouchBistro Keep Track of?

During your shift, TouchBistro keeps track of two details:

Money you owe to the house: TouchBistro keeps track of all cash given to you by customers for payments. The cash customers have given you to pay for food, drinks, and other menu items you will need to give to the house at the end of your shift. TouchBistro does not keep track of cash tips you’ve accrued. TouchBistro only cares about what food, drinks, and other products the house has you sell and the cash payments entrusted to you but you need to remit to the house at shift’s end.

Money the house owes you: TouchBistro also keeps track of tips added to credit cards and other non cash payments (for simplicity sake we’ll simply refer to all non cash payments as “credit cards”). These are ultimately your tips but the credit card company will give the money to the house. TouchBistro will keep track of how much the house needs to remit to you for tips charged to credit cards during your shift.

Chapter 2. Where Do I See How Much is Owed and to Whom?

TouchBistro keeps track of money you owe to the house and tips the house owes you in your Shift Report.

1. To access your shift report, tap Options on the top right.

2. Tap Current Shift Report. Scroll to down to the Payment Totals header.

You will see a breakdown of all money heading the house’s way you collected, either in cash or credit cards. You’ll notice TouchBistro does not record cash tips. Cash tips are yours and not heading the house’s way, so TouchBistro does not need to track it. TouchBistro does indicate tips added to card payments. These are funds heading the house’s way but the house is responsible to pay you those back.

As a server, the key figure you really need to focus for closing out your shift is the Cash figure. In the pictured example, customers have given you $56.85. It’s been entrusted to you and you need to give that money to the house at the end of your shift. But, wait. Customers have also charged $20.44 in tips to credit/debit cards. The credit/debit card companies are going to give that $20.44 to the house eventually. This is money that should head your way.

In the above example, you owe the house $56.85 and the house owes you $20.44. Doesn’t it make more sense if you took credit card tips owed to you out of the $56.85 now on your person? Doesn’t it make more sense you hand the house back $36.41 ($56.85 less your $20.44 tips accrued on credit cards)?

Chapter 3. Cash Owed Report