Troubleshooting tips, and the lowdown on our tech

Why is my terminal hardware and software important?

Terminals are approved for connection to the Paymark network provided they are operating compliant versions of both hardware and software. Software and hardware versions operate on separate release cycles and it is important that each remains compliant to ensure you can continue taking payments. Upgrading your terminal not only ensures that your business can continue to take EFTPOS payments, but also ensures the security of your customer’s payment information. More recent versions of EFTPOS terminals are better equipped to prevent fraudulent activity, giving you the peace of mind to transact with confidence.

We recommend that you make the most of your upgrade and talk to your terminal provider about new payment features that can best support your business needs. We are seeing that many businesses are upgrading to software that provides access to a wider range of payment cards and acceptance methods. More recent terminals can also process transactions faster, take up less room on your counter and are lightweight for those needing to take payment on the go.

I have a PCI 1.3 terminal and/or a terminal with software version 6.1 or 2016. What should I do?

PCI 1.3 and software versions 6.1 and 2016 will be removed from the market on 30 April 2017. You must upgrade prior to this date to ensure that you can continue taking electronic payments. To arrange an upgrade, we recommend that you contact your current EFTPOS terminal provider as soon as possible.

Your terminal provider may also have a lot of customers requiring an upgrade and there could be a wait time as the sunset date approaches. If you’re not sure who your terminal provider is, look for a sticker on your EFTPOS terminal. Alternatively click here for a list of accredited Paymark partners or contact the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627).

What do I need to know about terminal software?

Paymark releases an annual software lifecycle, which is necessary to maintain compliance and enables the introduction of new payment features. Current software versions are listed below:

The sunset date, also known as a disconnection date, is the last date that a particular hardware version is able to connect to and transact on the Paymark network.