Offline mode in Vend on Mac and PC will allow you to continue processing sales if you lose your internet connection while trading.

Important: Vend will not operate without an internet connection if you have not completed an initial sync. You also won't be able to use it offline if you weren't logged into your store before the internet went down.

If your internet connection drops offline for longer than two minutes, this banner will appear along the top of Vend.

What can I access while I am in offline mode?

While offline, you will have access to the 'Current Sale' and 'Status' tabs. All other sections will be inaccessible until your internet comes back online.

Current Sale:

Under 'Current Sale' you will be able to process new Cash, Layby and On Account Sales, add existing customers to the sale and view product information.

You will not be able to edit existing customers, create new customers, discard or park sales or view product inventory information.

Note: You will not be able to process integrated payments while your internet is down. However, you may be able to use a non-integrated EFTPOS machine to take EFTPOS/Credit Card sales offline. For more information on taking EFTPOS payments while offline, We recommend getting in touch with your EFTPOS provider.

Status:

Clicking on 'Status' will let you view all your un-synced sales. These are sales made during offline mode that have been saved in your browser but not yet synced to our servers. Once your internet is back up, these sales should sync automatically. If there are still sales in the 'Status' page after a few minutes, you can try clicking the 'Retry errored sales' button to resync them manually.

What do I need to do once my internet connection has been restored?

Vend will automatically check your internet connection every two minutes. Once your computer is back online, the 'Offline' banner will disappear, and you will be able to access all sections of Vend again.

What happens to my sales when I come back online?

If you have processed sales while offline, these will automatically sync to our servers once your internet connection is restored. This should occur within a few minutes of your internet connection being re-established. If you still have un-synced sales, you will see an 'Error sales' icon next to 'Status' in the sidebar.

If you see this, head to the 'Status' screen and hit the 'Retry errored sales' button.

What happens if I lose connection when I'm on a page that can't be accessed in Offline mode?

If you are on a page other than 'Current Sale' or 'Status' when you lose internet connection, you will receive a 'Content Unavailable' message. This will direct you back to the 'Current Sale' screen where you can continue to sell while offline.