A message will appear on the PINpad display if an error occurs. In the table below, find the error message that appears on the PINpad and try the solution. If the error message re-appears, contact the Moneris Merchant Service Centre for assistance.

ERROR MESSAGE

DESCRIPTION & ACTION

AMOUNT EXCEEDED

The Refund Amount entered exceeds the limit set on the terminal during Initialization.

- If the REMOVE CARD message appears under the AMOUNT EXCEEDED message, ask the cardholder to remove the chip card from the chip card reader on the PINpad.
- Press OK on the terminal to continue the transaction.

Authenticate
xxx...Failed!

xxx = the application name or "OS" or "Sec Data" or " SSA"

CANNOT SWIPE
CHIP CARD

The chip card error message was followed by the SWIPE CARD prompt and the chip card was swiped on the Magnetic Stripe reader, however this is not allowed for this card.

- The PINpad returns to the WELCOME/BONJOUR screen.
- Request another form of payment.

Can't Read
Certific File!

CARD NOT
SUPPORTED

There are two possible problems:
- You have swiped a Credit or Debit card that is not valid. Check that the cardholder has activated the card with their financial institution.

- During a Payment or Payment Void transaction, you have swiped a card at the SWIPE OR INSERT CARD prompt that is not a Private Label card. Check the card to ensure that it is a Private Label card.

Check the card and press CORR on the PINpad then

If the WELCOME/BONJOUR screen appears on the PINpad, retry the transaction.

If the SWIPE OR INSERT CARD prompt appears on the PINpad, swipe the card again.

You may need to swipe the card more quickly or more slowly or from the front of the reader back to read it properly.

If the message reappears, swipe the card on the 6200.

If the message re-appears on the 6200:
- for a credit card, key in the Card number manually on the 6200;
- for a debit card, request another form of payment;
- for a Private Label card, cancel the transaction.