If you can, always try and void instead of refunding, as a void saves you from paying the fees on the initial sale. By voiding the sale, you’re preventing it from being sent to Dharma for processing in your daily batch. Once the original sales processes, that’s when interchange fees are charged – so make sure to void whenever possible.

Select SOFTPAY-FDMS (if option appears)Select VOIDSelect No to locate a specific transactionSelect Inv# to search by Invoice # or Acct# to search last 4 of card