These two errors occur as the result of the iPad having poor or no internet connectivity.

1 Press the iPad’s home button to exit ShopKeep.

2 Open the Safari web browser and perform a Google search.

• If search results do not load, follow these additional steps:

3 Open Settings and tap Wi-Fi.

4 Check if the iPad is connected to the correct network. If not, switch it to the right one, force quit ShopKeep, and try the sale again.

5 If the problem persists, troubleshoot the router or contact your Internet service provider for help.