Shopify POS needs an internet connection to sync with your Shopify admin, send receipts by email, and take card payments. The internet connection can be made using a wi-fi network or cellular data.If you lose your internet connection or you're going to be selling from a pop-up location without internet access, you'll still be able to process some types of transactions. This guide explains which features and hardware require an internet connection, and how to sync your Shopify POS and admin after being offline.

Note

It's not possible to use Shopify POS for Android without internet access at this time.

Functionality that requires an internet connection

The following Shopify POS functionality requires an internet connection. Function Details Logging in The Shopify POS app requires an internet connection to import your store's products when you log in. If you lose your internet connection after logging in, you can continue using the app as long as you don't log out. Creating new products If you try to create a new product without an internet connection, then you'll see an error: Syncing Shopify POS with your Shopify admin Shopify POS can't sync orders and inventory with your Shopify admin while you're offline. When you reconnect to the internet after being offline, your orders and inventory should sync automatically. You can also . Processing card transactions You can't process credit, debit, or gift card transactions if you don't have an internet connection, but you can still accept cash and cheque payments. If you try to accept a card payment without an internet connection, you'll see the following message:

Manually sync Shopify POS with your Shopify admin

When you reconnect to the internet after being offline, your POS and Shopify admin should sync automatically. If your POS and Shopify admin don't sync, you can force your POS and admin to sync:

1. From the Shopify POS app, tap the main menu button, then tap Orders.
2. From the Orders screen, swipe the orders list down to refresh it. Your Shopify admin and POS will sync their orders and inventory.

If the Shopify POS app still doesn't sync with your Shopify admin, or if the app freezes, you'll have to close the app fully and re-open it:

1. Press your device's home button twice to display the applications that are running.
2. Find the Shopify POS window and swipe it upwards to close the app.
3. Press your device's home button again.
4. From the home screen of your device, tap Shopify POS to re-open the app.

Use POS hardware offline

Some pieces of POS hardware require an internet connection to work with the Shopify POS, but other pieces of hardware will work as normal offline.